In the first six months of 2026, UNIQA Asigurari paid 40% more travel insurance claims compared with the same period in 2025. The total amount paid under this type of policy increased by 23% year on year, reaching nearly RON 2.6 million.
Claims related to illness generated the highest payouts for travel insurance customers, with total compensation amounting to nearly RON 1.3 million, up 25% compared with the first half of 2025. In the first half of this year, UNIQA also paid 70% more compensation for accidents caused by falls, occurring during trips abroad. At the same time, claims notified as a result of trip cancellation led to 35% more compensation payments than in the same period last year.
A significant increase was also recorded in the average claim amounts paid by UNIQA for travel insurance in the first half of 2026. For fall-related accidents, the average claim value was nearly RON 10,700, up 70% from the same period last year. For trip cancellation, the average claim increased by 21%, reaching nearly RON 4,600.
“The developments we have observed in the first part of the year increasingly confirm the essential role of travel insurance in vacation planning. It is no longer perceived as an optional extra, but as a financial safety net for unforeseen situations that may arise while travelling abroad. Whether we are talking about medical issues, accidents or trip cancellation, such events can generate significant costs, and quick access to support and compensation becomes essential for a worry-free holiday,” said Ramona Bernic, Vice President of the Management Board of UNIQA Insurance.
The claims process UNIQA offers its customers provides fast and reliable support in critical moments. The digital consultant ANA is available online, making it easier to report and track the status of claims files throughout the compensation process, for a simpler and more accessible experience.
“At UNIQA, we are constantly focused on improving the customer experience by simplifying processes and providing prompt support, so that customers can rely on us when they need us most. Digital solutions give them quick and easy access to claim notification and compensation. More than 80% of our customers already choose the digital experience, and feedback from satisfaction surveys confirms that ANA — the digital consultant — provides useful and relevant services in the interaction with UNIQA,” added Răzvan Neagu, Customer Care Director.
UNIQA meets the need for financial protection during travel through solutions tailored to different customer behaviours, whether they travel occasionally or frequently.
For short-term trips, the UNItravel insurance product can be purchased quickly and easily online with the help of the ANA digital consultant and provides extended protection against the specific risks associated with travelling abroad. It offers emergency medical assistance, outpatient treatment, medical repatriation in case of emergency or death, as well as coverage for lost luggage and travel documents. Depending on the chosen plan, customers benefit from medical coverage of up to EUR 50,000, along with additional amounts for other unforeseen situations. For people who take part in seasonal sports or extreme sports during holidays abroad, an additional clause can be added to provide extended financial protection.
UNItravel also includes compensation of up to EUR 500 for flight delays exceeding 12 hours, as well as for baggage delays of more than 6 or 12 hours. In the event of lost luggage, insured persons may receive compensation of up to EUR 500 per person and for a maximum of two bags, with a limit of EUR 250 per bag, provided that they immediately notify both the carrier’s baggage claim office and the insurer within 48 hours of the incident or within 3 working days of returning to the country.
For customers who travel at least once a year, whether for business or leisure, as well as for frequent travellers, individually or as a family, UNIQA has developed the annual subscription travel insurance product “Around the World”. This modern and flexible solution is offered in partnership with Raiffeisen Bank and can be accessed quickly and easily by the bank’s customers, 100% online, via the Raiffeisen Smart Mobile app.
UNIQA also offers modern options through partnerships with digital platforms, providing additional flexibility in the purchase of travel insurance.
